At TYTEC, we are committed to delivering top-tier services to our clients and continually investing in both our people and technology to stay ahead in the industry. Over the past few months, we've made significant upgrades to our operations, from equipping our team with advanced tools to offering enhanced service tiers. As a result, we will be updating our pricing structure to reflect these improvements, effective October 16, 2024.

Here’s a closer look at the changes and how they’ll benefit you:

New Service Enhancements

1. Advanced Testing Equipment

We’ve made a substantial investment in EXFO testing equipment, ensuring that our team has the best tools available to guarantee the highest quality of network infrastructure and fiber-optic testing. This upgrade allows us to diagnose issues more quickly and accurately, reducing downtime and improving overall network reliability.

2. Upgraded Hardware for Our Team

To maintain the high standard of service that our clients expect, we’ve also upgraded the laptops and workstations for all of our team members. This ensures that our field technicians and engineers can operate efficiently and securely, whether they're working on-site or remotely, improving response times and streamlining project delivery.

3. 24/7 On-Call Services

Recognizing the critical nature of the services we provide, we are now offering 24/7 on-call support for customers who opt into our premium service tier. This offering is designed for clients who require immediate attention to their infrastructure at any time of day or night. With this enhanced support, you'll have peace of mind knowing that a dedicated TYTEC professional is available to address any issue as soon as it arises.

4. Retainer Model for Priority Service

Many of our customers are now choosing to pay retainers to ensure they receive prioritized, round-the-clock support. By retaining our services in this way, you can guarantee response times and access to the full range of TYTEC expertise 24 hours a day. This model ensures that businesses that depend on uninterrupted network performance can maintain optimal operations with our reliable support.

Why the Pricing Adjustment?

Our ongoing investments in state-of-the-art equipment, professional development, and expanded service offerings allow us to provide better, faster, and more reliable services. However, these upgrades also come with increased operational costs. As such, we will be updating our pricing structure to align with the value we are delivering.

Starting October 16, 2024, the new rates will apply to all new projects, upgrades, and renewals. Clients who sign contracts or request quotes before this date will retain current rates until the agreed-upon term expires.

What’s Next?

We are excited about these advancements and the ability to offer more robust, 24/7 support options to our clients. To learn more about the new service tiers, retainer options, and detailed pricing information, feel free to contact us directly at info@tytec.se. We are more than happy to discuss how these changes can benefit your business and ensure you continue to receive the quality and support you need.

We thank you for trusting TYTEC with your critical infrastructure needs. These new investments and service offerings reflect our commitment to ensuring you receive the best possible service. We look forward to continuing to serve you with enhanced quality and reliability.

Best regards,
The TYTEC Team

Why Choose TYTEC?

At TYTEC, we understand that when it comes to network infrastructure, downtime is not an option. Our investments in advanced EXFO testing tools, upgraded hardware, and 24/7 support services ensure that our clients experience minimal disruptions and maximum operational efficiency.

By choosing our premium services or opting for a retainer, you can guarantee the high level of service you expect from us—whenever and wherever you need it. We are proud to be your partner in keeping your infrastructure running smoothly and efficiently.

Feel free to get in touch for any further questions or visit our website at tytec.se to explore our offerings in more detail.